Skip to main content

    Support

    Offers

U
user_a9057c
1st Topic
1st Like
1st Reply

Visitor

 • 

4 Messages

Wednesday, October 5th, 2022 9:17 AM

Closed

Worst experience in my life with any business

I have now spent over 3 weeks and more 30 hours on the phone trying to solve seeming simple issues on my account. The people that work technical support for xfinity mobile should not be in that position. Not only can i not understand there english they dont know anything about technology. Even advance support wich i truly think is just technical support have not been able to help. I am getting charged too much for my plan. The system thinks thats theres 4 phones on my account and under activities when i log into my account it says “your switch is still in progress and this process should take less then an hour”. Its been saying that for 12 days. Again ive spoke to atleast 30 different agents and well over 30 hours on the phone and not one of my issues have been solved yet. This has to be the most hopeless and frustrating experience ive ever had with a company. The only reason i havent left is because of price id only be hurting myself if i left. If xfinity mobile has any competent employs working there please help.  

Question

 • 

Updated 

2 years ago

 • Edited

174

2

This conversation is no longer open for comments or replies and is no longer visible to community members.

CCJosh1

Official Employee

 • 

192 Messages

3 years ago

Hello @user_a9057c, thank you for reaching out to the Xfinity Communities team for support via Forums! I can completely understand your frustration with this type of mobile error occurring once you switched. It's great that you bought this issue to our attention so that we may resolve it and others with similar issues can receive a solution. What troubleshooting steps have you completed already to try to resolve this issue? 

0

0

user_a9057c

Visitor

 • 

4 Messages

3 years ago

Honestly i dont know because no one could explain to me whats going on. I dont know if they even know what there doing. 

5

0

CCJosh1

Official Employee

 • 

192 Messages

@user_a9057c Have you just recently completed a port over from another carrier? The reason that I ask this question is that most ports are processed within three to five business days. However, the timing can vary depending on several factors, including the carrier from which you are porting and the volume of porting orders currently being processed, as well as any specific or unique circumstances for your porting order.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_a9057c

Visitor

 • 

4 Messages

No ive been with xfinity for over 3 years. Just purchased a new iphone 14 pro and my account just became a complete disaster after that. But after an additional 10 hours on the phone i got one issue resolved. I now only have 2 issues left. Im getting charged too much for my phone every month and my account shows that im on a iphone 13 pro when im really using a iphone 14 pro. Ive been told 3 times now by 3 different agents that they fixed it and the problem will be resolved in 24-48 hours and never is. At this point i think ive been on the phone for nearly 40 hours or more in the last month. 

3 years ago

0

CCChelseaA

Problem Solver

 • 

637 Messages

Gotcha! Your time IS important to us, and we want to be sure that we get the help needed to get this all ironed out for ya!
I know you'd mentioned having spent quite a bit of time on the phone with our teammates, but I'd also like to ask, had you a chance to speak to one of our Expert Mobile friends over chat at all? They are a dedicated team available 24 hours a day there! They can be reached by following the link provided below:

I no longer work for Comcast.

3 years ago

0

user_a9057c

Visitor

 • 

4 Messages

Has been 5 monthas and i still have issues i gave up for a few month because it was working to point that i could get by. Other then the 1800 number is there any other number that i could reach someone that has an idea of how the system works. I started calling again 2 days ago and not one person speaks proper english and does not know how to handle anything. Would be nice to have a competent person on the other end i could speak with. At this point ive spoken too at least 100 different representatives and not one could solve my issue. Please help with another number i could call because the number that’s listed is useless to me.

2 years ago

0

CCDaryl

Problem Solver

 • 

828 Messages

I noticed you mentioned a 1-800 number. Try calling or texting 1-888-936-4968 instead. You can also reach out to Xfinity mobile on their secure chat: xfinity.com/xfinityassistant/?channel=xMobile.

I no longer work for Comcast.

2 years ago

0

forum icon

New to the Community?

Start Here