Visitor
•
1 Message
Upgrade Phone [Edited]
Yes - I am at a loss for words. Longtime Xfinity customer and encountered an issue on Sunday night that is STILL not resolved. I wanted to upgrade one of the phones on my account but was not able to finance. I have had Xfinity for 9 years, currently have 5 lines, and my mobile account has had every bill paid on time. I have financed 10+ phones with no issue, usually multiple ones at the same time. I have never had an issue - until now. I can't even finance ONE, and it says my Device Payment Plan number is ZERO. I was told Sunday night that my issue has been escalated to Tier 2, and that I should reach resolution in 24 hours. When I didn't have a resolution after 48 hours, I was told it would be 72 hours for sure. It's now 5 days since I reported the problem and still no resolution. This is why you are losing customers to other companies.
XfinityAbby
Official Employee
•
637 Messages
1 hour ago
Hello @user_wqbhq1, There are many things that factor in to device payment plan availability. I would love to take a look at your account and see what is going on with that ticket as well.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0