New Poster
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4 Messages
Worst customer service ever!
Been trying to talk to someone to get a live person technician out to replace my box and they all say still getting in touch with a technician..
New Poster
•
4 Messages
Been trying to talk to someone to get a live person technician out to replace my box and they all say still getting in touch with a technician..
XfinityAldrik
Official Employee
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2.6K Messages
2 hours ago
Thanks for reaching out @04TBird! I can understand how frustrating it is to keep trying to get help and feel like you’re stuck waiting for someone to connect you with a technician. We definitely want to help get your TV box issue addressed and make the process easier from here.
A quick step you can try now:
If the box is not working at all, please unplug it from power for about 60 seconds, plug it back in, and allow it a few minutes to restart. If it still fails after that, replacement or a technician visit may be needed. Here is our official guide on troubleshooting cable services:
https://www.xfinity.com/support/articles/troubleshoot-tv-no-picture-black-blue-screen
Our team can assist with shipping a new cable box or scheduling a technician to swap the cable box. There may be a fee to ship or schedule the technician. Alternatively, a new box can be picked up at a local Xfinity store at the same time the old box is being returned.
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