Worst customer service ever in existence!!!

user_7quib1 - Hello, and welcome to the Xfinity Forums. We’re really glad you’re here, and we truly appreciate you taking the time to share your feedback with us. I’m sad to hear that this has been your experience, as it’s definitely not what we want for anyone. You’ve come to the right place, though our team is here and ready to help with all things  Xfinity-related, and we’re committed to working with you to turn this around and make things right. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.

In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.