Visitor
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2 Messages
Worst customer service ever! How do I get in contact with a capable customer service rep that can actually resolve issues?
I have been dealing with an Xfinity Mobile issue since October 2024. I've had countless online chats, numerous phone calls with Mobile Care, and even visited a retail store to get issues resolved. Only to be further annoyed after receiving communication stating "my case has been resolved" when in fact, IT WAS NOT! Your "Customer Commitment" is a joke, so many broken promises from reps, managers and supervisors. I have all the necessary documentation from all of my conversations, I just need a competent staff member in your billing department to reflect these changes on my monthly bill. I need resolution, help!
user_wvzsk8
Visitor
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1 Message
2 days ago
I will never use xfinity again. Worst service ever.
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XfinityMarcos
Official Employee
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2.4K Messages
20 hours ago
Hello user_9kue1s, it's never fun to spend your time on these types of concerns, but I'm glad you've found our Forum and created this post. Let's roll up our sleeves and get this mobile concern figured out together. To get started let's get on the same page. Can you please provide some additional details regarding your concern? That way I can determine our best first steps.
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user_9kue1s
Visitor
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2 Messages
19 hours ago
Sure! I was a new customer at the time and joined during a promotional period. We needed to trade in two of our phones. I used the shipping label they provided, however their records showed the package was never received. I provided them proof of receipt from the FedEx shipment - date, time, and who it was signed by. Their mobile care team needed to inspect the phones and place a value on them. During one of my many follow-up calls, I was told our records show we received full trade-in value on each phone. They informed me that it could take 2 billing cycles for this monthly discount to appear on my bill. But after 8 months, it has YET to be reflected on my bill. I am flabbergasted on how my file can reflect all of this information when talking to customer service rep, but it somehow can’t be transferred to their billing department.
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