4 Messages
Worse network
I’m so disappointed with this network. Speed can even reach 1mb. Helpdesk is useless because they can’t fix it. Do not join this network if you’re planning to move out from your current carrier. This is my 1st month with Xfinity and I’m so disappointed.
XfinityDena
Official Employee
•
2.3K Messages
1 year ago
I am sorry for how your experience has made you feel @user_682uim. Can you tell me more about what is going on so that I can work with you to resolve the issue you are having with your speeds. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs
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XfinityDena
Official Employee
•
2.3K Messages
1 year ago
@user_682uim Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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