1 Message
Will phone bill increase if internet service is disconnected?
When I was a customer at Spectrum Internet and Mobile, they raised the price of each mobile line when I disconnected my internet service. Does XFinity also do that? Does it make a difference if I am a diamond member?
BruceW
Gold Problem Solver
•
26.2K Messages
4 months ago
The "Pricing & other info" link on https://www.xfinity.com/mobile/ says "Xfinity Mobile requires residential post-pay Xfinity Internet. ... $25/mo. charge applies if Xfinity TV, Internet or Voice post-pay services not maintained".
No.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
0
XfinityAlyssaA
Official Employee
•
1.8K Messages
4 months ago
Good evening @user_f82riu, and thank you for reaching out to our dedicated Communities team on our forums, we appreciate your time and hope you are having a wonderful weekend. Great questions and rest assured you've reached the right team to help get them answered! If you disconnect your internet service you'll see a $25 per month standalone mobile fee per account on future Xfinity Mobile bills. For more information, I have included the following link https://www.xfinity.com/support/articles/xfinity-service-cancellation-details. We appreciate you being a Diamond Rewards member and as a Diamond Rewards number, you are eligible for a variety of monthly rewards offers for both residential and mobile service. However, we are unable to waive the $25 standalone mobile fee, unfortunately.
Does that answer your questions or do you have any follow-up questions our team can help with?
2
0