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BrBybee
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3 Messages

Tuesday, November 23rd, 2021 4:20 PM

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Will I get charged if I never activate my phone?

I was recently sent a SIM card from Xfinity so that I can move my PH# from AT&T. The AT&T phone was bought out right and was never tied to a carrier (Samsung Note 20). I have been trying to transfer the Phone # to Xfinity but it never gets transferred and after spending several hours on the phone with Xfinity they keep hanging up. 

I am giving up. I no longer want to transfer my service to Xfinity after experiencing this. Will I get charged if I never activate the SIM?

I would call and ask.. but I don't want to waste several more hours on the phone. 

Question

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Updated 

3 years ago

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CCMacey

Gold Problem Solver

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541 Messages

4 years ago

Hello @BrBybee and thank you for reaching out for help with Xfinity Mobile service, via our Community Forums page. To receive customer support with your Xfinity Mobile questions, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://comca.st/3cKS7u8

You can contact our Xfinity Mobile support center via any of the following methods:

  • SMS Text Message: 1 (888) 936-4968
  • Phone: 1 (888) 936-4968
  • Chat: https://comca.st/3DVUBBK

Thank you for participating in our community.

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BrBybee

Visitor

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3 Messages

3 years ago

Thats the most non-answer I have ever seen. Thanks for not helping at all.

1

XfinityRaul

Official Employee

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2K Messages

Thank you for reaching out today, @BrBybee ! I do have to apologize though; due to account security reasons we cannot help with this issue over social media. For assistance with this matter, you will need to contact our mobile department directly using the contact methods my colleague provided above. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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