Visitor
•
1 Message
Will I continue receiving credit if I swap to another device?
Hi,
I recently received and activated a new iphone SE. The new phone qualities for 24 month credit for free.
I am wondering what if swap the SIM to my old device and keep my mobile plan unchanged for the next 24 month, will I continue receiving the new device credit ?
Thanks
CCKrystal
Problem Solver
•
385 Messages
4 years ago
Hey there @user_861727 ! Thanks for being part of our XFINITY Mobile family. You asked a great question regarding the credit regarding the swapping of a mobile device. We would love to help, however, we do not have the ability to review account specifics over social media. We do have a great help site, and you can review options to activate your Apple Watch here, comca.st/2VTDwYD. If you continue to have trouble, we would suggest contacting our Mobile experts via one of the following methods: • SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: comca.st/2VSTyBT (which I know you've already tried) Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you. We're here 24/7 if you have any general XFINITY Mobile questions in the future.
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