matt96teg's profile

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35 Messages

Tuesday, January 26th, 2021 8:00 PM

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Will an Unlocked Galaxy S21 Ultra 5G work on Xfinity

I currently have a Note 10+ through Xfinity but I want to purchase the unlocked version through Samsung. Will just swapping my SIM card over work?

Frequent Visitor

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9 Messages

4 years ago

I can report mine is working now w/ current SIM from old phone on new S21 Ultra Unlocked purchased from Samsung.

 

Question, only indicates LTE and not 5G, do I need to obtain a new SIM to enable 5G or will the old/current SIM work w/ 5G?

 

Thanks

Regular Visitor

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4 Messages

4 years ago

I just came home and inserted sim, I'm live, 5g signal, getting update, downloading now.  Hooray!

Regular Visitor

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3 Messages

4 years ago

I was getting 5G coverage this afternoon while driving - my Sim is from a S9+ that I've had for 3 years.

Regular Visitor

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3 Messages

4 years ago

Is anyone who got their old sim working doing the trade in offer with Samsung?

 

Our IMEI's will still show as our old device and not the S21, so I'm worried that someone will get the refurbished phone, try to activate it, and run into a problem. Any ideas if that would cause a problem on Xfinity's side?

New Poster

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1 Message

4 years ago

Has anyone got unlocked S21 bought from Samsung working? It still doesn't work as of this morning. Hoping Xfinity can answer, but this is a sticky situation.

Frequent Visitor

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9 Messages

4 years ago

My Samsung purchased S21 Unlocked is partially working, indicates unrecongnizable device and not all features are working i,.e, VM, text, and no 5G, just LTE.

 

Went to xfinity store and they were on no help/useless, just indicated phone is uncompatiable. At this point I don't know what to do, what a mess!

 

Frequent Visitor

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9 Messages

4 years ago

Well here is the official reply from the Manager at my xfinity wireless store:

 

"I know this is confusing, this work kind of like this: Your current device Samsung S21 has been designed to work in the channel number 10024, this channel may be the same than many other providers but Xfinity Mobile devices work on channel 360081 so then, that is why your device is not compatible even though it is the same model that we sell.


Being unlocked doesn`t mean that will work with all the carriers."

 

Going to see if I can send this back to Samsung, as according to xfinity, this phone will not work, again what a mess!

Regular Visitor

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4 Messages

4 years ago

This cannot be correct xfinity mobile runs on Verizon network. If this was the case some that placed thier sim cards in thier device and made calls would not work. Im hoping they are just waiting to upload the imei to xfinity mobile support page hopefully this will be done soon sice today is the official release date.

Regular Visitor

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4 Messages

4 years ago

I just checked for my s21 ultra still showing incompatible hopefully will be available soon or will go to Verizon its showing compatible on thier site now.

Frequent Visitor

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6 Messages

4 years ago

Same here, checked my s21 ultra and my wife's s21 and neither are showing as compatible. Checked a few other companies and hers is showing compatible but mine no, super frustrating.

Frequent Visitor

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9 Messages

4 years ago

I just checked mine again, S21 Ultra Unlocked and still indictates incompatiable, head scratcher.

New Poster

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2 Messages

4 years ago

I have been following this since topic since Wednesday when I received my device.  I just entered the IMEI for my s21 purchased from Samsung and it is showing compatible now on XM compatibility checker.

New Poster

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1 Message

4 years ago

So I believe this is the answer for anyone like me who switched to XM when they first started and weren't allowing BYOD. I had grabbed the lowest price phone and just took the sim out and transferred to my good unlocked phone. For some reason this time it wasn't just transferring service anymore(maybe too many different devices? I started with Note8, went to S10+, then to Note10+ and now the S21U) so I dug out the old Moto E5 they gave me and put the sim in it for about 20 minutes. Once it was set up and able to make calls/text I switched the sim back to my S21U and I'm getting full 5G and can finally make calls. Hope this helps some of you. 

New Poster

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2 Messages

4 years ago

I only have the base model.  I did have to call support because I the site would not allow me to keep my same number.  But all is good now.

New Poster

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1 Message

4 years ago

I switched my Sim from my old phone to newly bought S21 Ultra unlocked phone from Samsung today moring and it is working fine. It wasn't working when I had checked yesterday. 

I also see that the compatability page says its compatible when I enter IMEI of my latest phone.

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