wifi profile mangement has been disabled

I have spent HOURS on the phone with tech support and they haven't been able to find an answer to this issue.  My wife and I both switched over to Xfinity Wireless yesterday, both of us bought new phones in the process.  I have a S21 Ultra 5g & she has a regular s21 5g.  Neither phone can connect to the XFINITY hot spots.  They both get the problem above:  "WIFI profile management has been disabled"  if I try to connect to the XFINITY wifi on the new phone it will just directly try to log in, and will eventually time out. I cannot remove it from the known networks, as it doesn't show up there. I have tried resetting to factory settings, I have tried forgetting all networks I have tried reinstalling everything on the phone including the wifi app.  I can still connect to the XFINITY app on my other devices including my old phone which shows security certificates in the app.  What is going on here?  lots of people seem to have this issue but it seems like Xfinity has "never" heard of it!