Frequent Visitor
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6 Messages
WiFi calling dropping calls
I've had the Note 8 since before WiFi calling was enabled on Xfinity Mobile. It's been terrible the whole time but now that I'm home more, I'm looking for a fix.
I see this is an issue for many customers. Comcast, please address this issue. Calls constantly drop. It seems to occur when moving around the house. So, I'm guessing it's an issue handing off the call from WiFi to cell and back? If I'm having an issue, turning wifi calling off allows me to make a call. However, I need the WiFi calling to make calls in the basement.
I have a Verizon iPhone for work and it handles WiFi calling flawlessly. My last phone on T-Mobile also worked fine on WiFi calling.
My wife also has a Note 8 and she has the same issue. This is so frustrating! My phone is paid off now so my bill is low and I don't want to switch carriers but this is ridiculous.
I see this is an issue for many customers. Comcast, please address this issue. Calls constantly drop. It seems to occur when moving around the house. So, I'm guessing it's an issue handing off the call from WiFi to cell and back? If I'm having an issue, turning wifi calling off allows me to make a call. However, I need the WiFi calling to make calls in the basement.
I have a Verizon iPhone for work and it handles WiFi calling flawlessly. My last phone on T-Mobile also worked fine on WiFi calling.
My wife also has a Note 8 and she has the same issue. This is so frustrating! My phone is paid off now so my bill is low and I don't want to switch carriers but this is ridiculous.
DaveO3
Problem Solver
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772 Messages
5 years ago
My understanding is that once you are on a call, whether you made the call or you received the call, and whether you are on WiFi Calling or your carriers network, a call will not switch from one to the other. Your call will be dropped when you lose the connection you started with. I understand that this is true for all carriers and all phones. Also, less well known, if you start a call on LTE and you travel into a 3G only area your call will be dropped.
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SamsungNote8
Frequent Visitor
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6 Messages
5 years ago
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DaveO3
Problem Solver
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772 Messages
5 years ago
Go to your basement and start a call with the phone showing XM WiFi. Once on the call does it still show WiFi Calling? Stay on the phone and go upstairs to a place that usually has good cellular strength. Does your phone still show WiFi Calling or has it changed to say Xfinity Mobile? Now turn off WiFi. Does it drop the call?
Let me know what happens.
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SamsungNote8
Frequent Visitor
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6 Messages
5 years ago
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SamsungNote8
Frequent Visitor
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6 Messages
5 years ago
Note: when I'm on a WiFi call and the quality is poor, a workaround is to turn WiFi off. This is a bad workaround because if I forget to turn WiFi back on, I use data and I'm trying to keep my bill low.
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DaveO3
Problem Solver
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772 Messages
5 years ago
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DaveO3
Problem Solver
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772 Messages
5 years ago
Do you have the latest XM software. Make sure that you have Xfinity Mobile 41.0 in your carrier settings.
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DaveO3
Problem Solver
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772 Messages
5 years ago
You may have to google it?
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SamsungNote8
Frequent Visitor
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6 Messages
5 years ago
WiFi calling settings are disabled while you are in a call. So, the only option is to disable WiFi all together.
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SamsungNote8
Frequent Visitor
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6 Messages
5 years ago
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TomMinBham
Regular Visitor
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5 Messages
5 years ago
I have the same problem on my iPhone 8. I’ve been on hold for hours without a solution, other then this. Switch on Airplane mode when you are home and that forces your phone to stay in WiFi calling. It is a poor solution requiring you to remember to do this manually when leaving or coming home, and no substitute for good software, but since Xfinity Mobile won’t staff up their tech support to actually handle their inbound calls, it’s all that I know to do.
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dataminer
New Poster
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2 Messages
4 years ago
On IPhone X --> Settings - General - About - scroll down to Carrier
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user_c9a387
Visitor
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3 Messages
4 years ago
It has nothing to do with WiFi calling. I don’t use WiFi calling and have dropped calls everyday multiple times a day. The service is just garbage,
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user_0a15f2
Visitor
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4 Messages
4 years ago
This issue started a couple months ago. I made the following change and my issue is now resolved.
The cable modem and WiFi router was broadcasting at 2.4 GHz and 5 GHz with the same SSID. My phone would automatically switch between the two frequencies depending on signal strength. If my phone switched during a WiFi call, the call would drop. I disabled the 2.4 GHz option on the router. You can access these setting by following the steps in this support article: https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
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