why xfinity does not honor my $300 VISA prepaid card

Xfinity sent me the $300 VISA card, but was lost in the mail. they checked and $300 was not spent, so they promised to resend it, but i never received it. i later checked the rewards site and the web sites was gone.

i later called rep, she said she did not know about it and she could not find anything, nothing they can do ??!!!

please help !

Responses

XfinityRichard

Official Employee

•

1.4K Messages

2 months ago

Hi there, @mysterking ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry to hear about your gift card. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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mysterking

why xfinity does not honor my $300 VISA prepaid card

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