Why was switching to Xfinity Mobile so difficult?

In all of my 52 years, I have never had such a difficult business transaction until now.

Where should I start? Was sold the idea of switching from T-Mobile to Xfinily Mobile, formertly Sprint, on the chat.

Was with Sprint for 17 years and never thought of changing companies.

Was offered $800 in Visa gift cards to switch, so decided it might be worth it to try something new

Activation was supposed to be easy right? Think again!

I had 3 phones to activate and I was keeping our phone numbers.

Online activation did not work...

After over 4 hours on the phone/chat and was unable to get my iPhone 13 BYOD activated by so called "experts".

One of the reps tried to set up a 4th line when we were already set up for 3 phones, but now they had my iPhone 13 on the account twice!

So now I had 4 devices on the account when it should have been 3.

I was promised email communication the next day with any updates which of course did not happen. I never heard from anyone the following day.

I ended up having to go the the local Xfinity store (3 times) to get these 3 phones activated,

because no one on the phone or chat new how to resolve the issue, even though I was promised I reached the "right person" each time.

Finally was promised the 4th "extra" line which was not supposed to be added in the first place, would be removed on January 12th, which also never happened as promised. 

When I reached out on the chat today to inquire about the 4th line that was still there,

Instead of fixing the problem, they disconnected my activated iPhone 13 instead of deactivating the extra line, which I should not have had in the first place!

So this entire experience has been a complete disaster and waste of my time. Xfinity has me stressed out to the max!

The only representative that had a clue of what they were doing was in the Xfinity store. Phone/Chat reps were pretty much useless and actually made the situation worse!

Disapponted that there is no email address to send compliants to. I felt I had to write this all down somewhere.

Never had so many problems before and regretting my decision for switching.

Everything has supposedly been resolved for now, but I will not be satisfied until I recieve the promised gift cards and review first billing statement.

Hoping there is someone from Xfinity that can reply to this message somehow.