Visitor
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1 Message
Why mobile support is blocked for users with internet mainaince in his area
As in title: each time whenever is a INTERNET problem or even INTERNET maintanace (and for past week it was more than 3 times over 6h period of timef for my region) WHOLE support is blocked. I understand that maybe you blocking users from getting know when internet would be back but WHY YOU BLOCK XFINITY MOBILE USER to reach XFINITY CUSTOMER SERVICE ?? you calling support to fix your phone problem and you will get precorder 5 minute information and it wont let you get agent on the line.
CCZachary1
Problem Solver
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672 Messages
2 years ago
@user_4bf04a Thank you for reaching out and for sharing your feedback. When you contact our Xfinity Mobile team, do you call this specific line? 1 (888) 936-4968
You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile&linkId=115717101
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