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user_wm9rmj
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Friday, August 23rd, 2024 4:40 PM

Why is Xfinity Mobile Support so bad?

Every interaction I have had has been absolutely awful. Quit penny pinching with call centers over seas and provide your customers (paying [Edit: Language] money for your services), with actual support.

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Updated 

3 months ago

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DreamSayerZ

Problem Solver

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570 Messages

3 months ago

@user_wm9rmj I couldn't agree with you more!! My feelings are if you're a US based company, you should have US based support!

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XfinityEva

Official Employee

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1.3K Messages

3 months ago

 

user_wm9rmj We're sorry to hear about your experience with our Xfinity Mobile Support. What issues are you having with your Xfinity Mobile? 

 

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user_kmtdm0

1 Message

@XfinityEva​ Everything!!  You are horribly trained and lazy!  You do not care to help your customers resolve issues.  If it gets tough, you just transfer us to another agent and we have to start over until we give up and disconnect!

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3 months ago

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XfinityWilliam

Official Employee

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1K Messages

 

user_kmtdm0 We would be more than happy to assist with your Xfinity Mobile concerns. Can you tell us a little more about it? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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