Xfinity is a joke. Have had 0 service for 4 days now, going on 5 tomorrow. Multiple in-store visits, hours upon hours on the phone with various levels of support. No one has fixed it. Best of luck with their "support." Changing carriers is easier. It's more expensive, but at least it's reliable and they provide help when you need it. I'm exhausted.
I have the same issue started a few days ago. If I didn’t have WiFi calling I would be screwed. I have gone through 15 ESIM changes and tried my second IMEI# still nothing. I first thought it was just my phone but my wife’s phone is having the same issue. We both have different phones on different Mobile OS and have the same 0-1 bar.
Hey, @user_280ec3! Do you have this issue when you are at home versus when you are out and about? If that's the case you may not be close to a cell tower.
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user_s8j24o
1 Message
1 year ago
Xfinity is a joke. Have had 0 service for 4 days now, going on 5 tomorrow. Multiple in-store visits, hours upon hours on the phone with various levels of support. No one has fixed it. Best of luck with their "support." Changing carriers is easier. It's more expensive, but at least it's reliable and they provide help when you need it. I'm exhausted.
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user_280ec3
Visitor
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1 Message
1 year ago
I have the same issue started a few days ago. If I didn’t have WiFi calling I would be screwed. I have gone through 15 ESIM changes and tried my second IMEI# still nothing. I first thought it was just my phone but my wife’s phone is having the same issue. We both have different phones on different Mobile OS and have the same 0-1 bar.
(edited)
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XfinityRaf
Official Employee
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867 Messages
1 year ago
Good afternoon @user_on1nls. Can you confirm if you have completed any troubleshooting steps?
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