Thank you for reaching out to us here on Xfinity Forums about your mobile concern. I understand how important it is to have your mobile service working properly, and I can assure you that you’ve reached the right place. I’ll be more than happy to assist. Since we’ll need to review account-specific information, we’ll need to move the conversation to a Direct Message, so we can take a closer look.
Could you please send our team a direct message with your full name and full address?
To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "Start new conversation" (pencil and paper) icon • In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
XfinityTonya
Official Employee
•
43 Messages
23 minutes ago
Good evening@user_zwhs4h
Thank you for reaching out to us here on Xfinity Forums about your mobile concern. I understand how important it is to have your mobile service working properly, and I can assure you that you’ve reached the right place. I’ll be more than happy to assist. Since we’ll need to review account-specific information, we’ll need to move the conversation to a Direct Message, so we can take a closer look.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
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