Regular Visitor
•
3 Messages
Why does xfinity not offer family member setup for iwatch with cellular
Help!! Bought this new iwatch and have been on the phone for 2+ hours only to be told to go into the store. I was there for another 1.5 hours and no simple resolution. My daughter does not have a cell phone but wanted her to have a watch for gps / cellular functionality. Was told only possible for link to my phone number why?!!! Other companies offer this. Finally activated her as me but then all my texts were going to her watch. How can I just have her set up? Do I need to switch providers? Ugh!!! help!!!
CCAndrew
Gold Problem Solver
•
25.9K Messages
4 years ago
https://www.xfinity.com/mobile/support/article/how-to-activate-apple-watch?INTCMP=ILC:byow-landing-support
0
0
Nuge2020
Regular Visitor
•
3 Messages
4 years ago
0
0
user_RobertB
Contributor
•
350 Messages
4 years ago
@Nuge2020
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
0
Nuge2020
Regular Visitor
•
3 Messages
4 years ago
0
0
DaveO3
Problem Solver
•
772 Messages
4 years ago
Below is a link to carriers who support family setup:
https://www.apple.com/watch/cellular/#table-family-setup
I don't see any MVNOs in the list, so I doubt that XM will provide family setup anytime soon, if ever. XM doesn't even support any watches other than Apple watches.
0
0
DaveO3
Problem Solver
•
772 Messages
4 years ago
Apparently there is at least one recent solution available from Truphone, and maybe even other providers? It's $9.99 per month for unlimited data, voice, and SMS. See below:
https://www.truphone.com/about/newsroom/how-to-add-a-mobile-plan-to-your-apple-watch/
If you are really brave and have eligible watches, then go for it, and let the rest of know if you are successful.
0
Chac941
New Poster
•
2 Messages
4 years ago
3
0
realesteric
New Poster
•
1 Message
4 years ago
This truphone link is so incredibly clutch. You're a hero.
0
0
user_9b9e21
Visitor
•
1 Message
4 years ago
I have found xfinity to be very anti-family anything. We got our kids a gizmo watch and flip phone through Verizon because xfinity does not offer alternatives for kids. We decided we did not like having two separate cell phone bills so I bought them watches to do the family share that apple advertised only to find out xifinity doesn't support this either. We will probably just go back to Verizon as a family as xfinity clearly doesn't support families that want to keep their kids safe.
0
0