Visitor
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1 Message
Why can't Xfinity mobile change my address??
I've called in more than 10 times over the past two years, we have updated in person and via a chat agent in addition to this. Still my address is an old address. Every few months I can't log in to pay my bill and have to correct it. My husband order a smart watch last week - confirmed the correct address TWICE in person - it was sent to the wrong address, our old address. I've been on with a chat agent the last two days for well over an hour and been on the phone with now multiple agents this morning to try and get to watch delivered to us and our address updated AGAIN, only for me to no longer be able to access my Xfinity mobile account...AGAIN. How many times do I have to update this address??? We moved into this house over two years ago...I didn't think I'd have to remind Xfinity of that monthly.
XfinityOrlandoM
Official Employee
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1.2K Messages
1 year ago
@user_547154 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_e612a7
2 Messages
1 year ago
Good luck with this. I've been trying on and off for going on 6 months and can assure you that you're not alone, but they don't really care.
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