Visitor
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1 Message
Why can't I upgrade my phone?
My phone has been paid off for almost a year now, and as it clearly states in the screenshot below my plan has upgrades included anytime. When I ask a "Live Agent" they just tell me I have to pay in full for my upgrade I and can't trade in either.
XfinityChelseaB
Official Employee
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2.5K Messages
8 hours ago
Hello @user_531pdh, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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