U

Visitor

 • 

1 Message

Monday, August 19th, 2024 3:48 PM

Why am I still being billed after cancelling service 3 months ago?

I cancelled my cell service, the service was immediately discontinued on my phone and I keep getting billed.  Can you help me with this issue?

Official Employee

 • 

1.5K Messages

2 months ago

 

user_3b9fc3 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look and see what is going on. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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