Visitor
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3 Messages
Why am I signing in twice to pay my bill?
First off, I am involved in the audio-visual/tech field for 20 + years and am very tech literate, so do not suggest clearing my cache etc., this does not address the issue as it does not solve the problem. I will sign in via my home pc or laptop to reference and view my billing statements, once done I will go to my current billing statement and hit the purple pay my bill tato be taken to the Bill Pay page, from there it will quickly cycle through some pages in which I ultimately end up at a screen that asks me to enter my password a 2nd time 🤷🏾♂️ after literally signing in to my account a few minutes before. Why is this happening and what resolution is in place to address this as it seems to be an ongoing issue going back at least 2 years with no working solution offered on this Forum🤔
DreamSayerZ
Problem Solver
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514 Messages
5 months ago
@user_1b3a57 Same here. It's very annoying! From what I recall, this all started after they last overhauled their web site. Of every provider I have ever used to do business with, Xfinity's is the worst! It's a HOT MESS!!
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XfinityThomasB
Official Employee
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1.4K Messages
5 months ago
user_1b3a57 Please let me know any troubleshooting steps you've taken so far. I'll be glad to help. If needed, you can disable Two Factor Verification. This was covered in great detail here https://forums.xfinity.com/conversations/email/turn-off-two-factor-authentication/602daf9fc5375f08cd11f91e let me know if that helps.
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