Visitor
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13 Messages
Who else does not receive text message from android users?
Who else does not receive text message from android users?
I Switches my service from Verizon Wireless to Xfinity mobile with my iPhone 12 max pro, and I’m unable to receive any text messages from any android users or authentication text messages. I’ve been on the phone with Xfinity mobile for over six hours today. It’s been very frustrating. Does anybody have a solution?
This was escalated to Engineering, they told me it will be fixed within 72 hours. I am holding my breath. Seeing this has been an issue for years and the regular techs no nothing about is mind boggling.
DaveO3
Problem Solver
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772 Messages
3 years ago
A few weeks ago another new user resolved their issue as follows. Power down, put in old deactivated Verizon SIM, power up, reset carrier settings which cleared out bad Verizon settings, power down, put in XM SIM, power up which should add XM settings.
Good Luck! Worth a try!
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blueman-2
Contributor
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44 Messages
3 years ago
This issue is also caused by the SMS Aggregator list not being updated. There is a database that directs text messages to the right phone. During the porting process, this is handled differently than the voice and data. Often, Voice and Data transfer immediately, but the SMS database can take longer (up to 3 days). That is why you get messages from iPhone (they use data) and not for Android devices (which rely on SMS). Also, you will find that you might be getting SMS messages from Verizon users, but not from other networks. Again, this is an indication the SMS database was not updated.
72 hours after port, and it still does not work, tell Xfinity to "re-send the request to the SMS aggregators". That should fix it.
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user_f214dc
Visitor
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1 Message
3 years ago
my friend just started having this issue yesterday. I am not sure what he should do. he has tried to call and they told him to use the text ...LOL he is a realtor and is not getting texts from customers or from leads.
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bodi40
Visitor
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3 Messages
3 years ago
My IPhone14 is having this issue. I activated it 2 days ago realized yesterday that I wasnt getting text from android users. Also cant receive verification texts. Called and was given me the answer that they are working on resolving this problem.
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user_07a06d
Visitor
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4 Messages
3 years ago
I just started having this issue 5 days ago Apple said it’s the carrier for sure, I’m thinking about switching to another company soon.
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Frustrated_New_XM_User
Visitor
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13 Messages
3 years ago
This is not a problem on Apple's end, it is Xfinity Mobile, and the only way to resolve it is to leave them; they are not capable of fixing the issue. The solution is to go to a Xfinity Store, ask them to call Comcast Port Out Support Tier 3 (you must tell them they need to speak to a Tier 3 support Manager). The number I believe is 888-936-4968; the Store Personnel should have that number as well; they will need to give you a Port Out Pin. Once you have the Port Out Pin, you will need to go to a provider you are planning to have as your Mobile service provider, give them the Port Out Pin, and that is it. Best of Luck, I was able to get my number ported out. Let us know if it worked, if not DM me.
(edited)
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user_07a06d
Visitor
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4 Messages
3 years ago
My problem was fixed to day and the xfinity rep needs to reach out to some one on the Verizon team to fix it. (Sms configuration) let them know you already been through the trouble shooting steps several times. Network reset on your iPhone is not going to fix this issue.
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user_b4aff3
Visitor
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2 Messages
3 years ago
I’m having this issue too and did not recently switch over - I’ve had xfinity for awhile now and just suddenly stopped getting texts from android users a few days ago. I have tried everything.
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bodi40
Visitor
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3 Messages
3 years ago
I got mine fixed. I had to go into the actual store. They called tech and they did something on their end and reset my network and it worked. Took 10 minutes
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NittanyEagle
Regular Visitor
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5 Messages
3 years ago
So, I've had this problem for a week and a half now, and it is finally fixed because I got lucky and the first level support person I got today actually knew how to fix the issue. This was after 4-5 calls and a trip to the store, resetting settings on my phone and a new SIM card. This was all after just switching plans within Xfinity Mobile ($45/mo plan to $30/mo).
She said that the SMS texting feature was not active on my phone and all she had to do was re-activate it. Hopefully that can help others here as well to just let them know to check if the feature is activated or not. She was Tier 1 support and there was no need to go any higher!
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