Visitor
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1 Message
Wheres my gift card???
so like months and months ago i called in soo many times in order to get a stupid billing issue fixed. long story short. i was promised a $100 visa gift card. I was then confirmed a second time about this gift card, and a third person said I should receive it within the next 30 days...I still havent. an i never did get the billing thing sorted out either. just got a letter yesterday that they sent an outstanding balance that was an administrative error to collections which is now affecting my credit score. its nearly impossible to reach a human...'
XfinityJamesC
Official Employee
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2.5K Messages
1 month ago
Greetings, @user_vawatf! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these gift card and billing issues. I'm sorry to hear you're having issues getting through to someone, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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