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user_na013u
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Tuesday, May 19th, 2026 11:47 PM

Where can I find out the expiry data on my mobile promotional plan?

I couldn’t find any documentation about my mobile promotion plan that was bundled when I purchased my home internet. I’ve already chatted with three different agents, and each gave me a different answer while also urging me to apply the promotion immediately. Honestly, it feels very inconsistent and confusing.

Where can I find the official expiration details for this promotion? Or does it actually have an expiration date at all?

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14 hours ago

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DreamSayerZ

Problem Solver

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1K Messages

2 days ago

You can find the expiration date of your promotional plan online via your Xfinity Account or by checking the PDF version of your billing statement.
Steps to find the expiry date:
  1. Via Billing Statement (Fastest): Log in and download your latest PDF statement. Look on page three in the "Regular monthly charges" section. Any promotional discounts and their exact end dates are typically listed there in green text.
  2. Via Xfinity App: Open the Xfinity App, tap on your plan or account, and review your legal agreements and current discounts.
  3. Via Xfinity Mobile: You can also check your device credits and plan status by signing in to your Xfinity Mobile Account.

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XfinityBenny

Official Employee

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1.5K Messages

14 hours ago

@user_na013u Thanks for adding a post to the community. There have been some promotions that apply benefits to the home internet side of billing. There are no promotions that lower the price for mobile services. Do you recall what kind of promotion it was or what it provided? 

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