When do rewards expire if we've 'claimed' them?

Hello,
I have a free unlimited mobile line for a year from xfinity, included with my wifi purchase. I've 'claimed' the offer, and it is showing that the offer ends 9/30/25. Does this mean I have until 9/30/25 to use the offer, or is that just how long the promotion will be offered and since I've claimed the offer I will be able to use it after the expiration date? I would need to use the line by 10/17/25 so I'm trying to decide when to set up my free mobile line. Thanks!

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XfinityVictor

Official Employee

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2.4K Messages

10 months ago

user_uvjmxc Hello, do you still have questions regarding your free mobile line?

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user_uvjmxc

Visitor

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2 Messages

10 months ago

yes! Please see question above. Thanks

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XfinityJustinC

Official Employee

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2.5K Messages

@user_uvjmxc you're welcome. The free line promotion is ending on 9/30, where it won't be offered anymore. But from experience when helping customers with internet promotions, if your promotion goes into effect before 9/30. You will have 90 days to start new Xfinity Mobile service to take advantage of the free line promotion, so as long as the 10/17 date is within 90 days of the time you've claimed the offer you will be good.

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10 months ago

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user_uvjmxc

When do rewards expire if we've 'claimed' them?

XfinityVictor

user_uvjmxc

XfinityJustinC

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