Visitor

 • 

2 Messages

Wednesday, September 17th, 2025

When do rewards expire if we've 'claimed' them?

Hello,
I have a free unlimited mobile line for a year from xfinity, included with my wifi purchase. I've 'claimed' the offer, and it is showing that the offer ends 9/30/25. Does this mean I have until 9/30/25 to use the offer, or is that just how long the promotion will be offered and since I've claimed the offer I will be able to use it after the expiration date? I would need to use the line by 10/17/25 so I'm trying to decide when to set up my free mobile line. Thanks!

Oldest First
Selected Oldest First

Official Employee

 • 

1.7K Messages

26 days ago

 

user_uvjmxc Hello, do you still have questions regarding your free mobile line?

 

Visitor

 • 

2 Messages

23 days ago

yes! Please see question above. Thanks

Official Employee

 • 

1.7K Messages

@user_uvjmxc you're welcome. The free line promotion is ending on 9/30, where it won't be offered anymore. But from experience when helping customers with internet promotions, if your promotion goes into effect before 9/30. You will have 90 days to start new Xfinity Mobile service to take advantage of the free line promotion, so as long as the 10/17 date is within 90 days of the time you've claimed the offer you will be good. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here