New Poster
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8 Messages
What's the correct International Roaming Rate? (Xfinity website incompetence)
I'm getting two different prices, with a significant difference, in roaming calls.
One from https://www.xfinity.com/mobile/my-account/activity > (device) > Plan Your Trip > Search a country
and
https://www.xfinity.com/mobile/my-account/international
Which one is correct?
DaveO3
Problem Solver
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755 Messages
1 year ago
The international calling rate shown in the second screenshot above is for when you are calling from the U.S. (OR when you are using WIFI Calling), not for when you are roaming.
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XfinityDilary
Official Employee
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1.7K Messages
1 year ago
Hello, @imacat_IRL. For Xfinity Mobile billing concerns, we recommend you reach out to our Xfinity Mobile team. You can reach our awesome Xfinity Mobile team by any of these three methods:
- SMS Text Message: 1 (888) 936-4968
- Phone: 1 (888) 936-4968
- Chat
Have you tried contacting us by any of these means before?
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