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What data is available when traveling to Canada, with premium plus plan?
I bought four phone lines, one for my girlfriend in Canada. I was told she would have 50 gigs (in amount) of high speed (5G) data. Two agents confirmed this for me, and even told me the towers she would have access to. Now her data is so slow, she cannot use the phone at all for data. The next three agents I spoke to have given me three different answers on what the data will be for Canada. What is the plan? And why can’t I have what I was promised when I bought it?
DaveO3
Problem Solver
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755 Messages
5 months ago
Unfortunately XM does not guarantee good call or data connectivity in Canada or any other Country. Wait a second, they can say the same thing about the U.S. The problem with all XM roaming is location, location, location, and each of the multiple international carriers in each country have their own limits and coverage issues over which XM has no control.
Here is XM’s support page: https://www.xfinity.com/mobile/support/article/call-pass-mexico-canada
Many users have found the same issue when using the Global Pass.
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XfinityJamesC
Official Employee
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1.6K Messages
5 months ago
Greetings, @Rgmackjr! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about Xfinity Mobile's Unlimited Plus plan.
According to our website (https://www.xfinity.com/mobile/support/article/call-pass-mexico-canada), Unlimited Plus includes up to 5 GB of data at 5G or 4G LTE speeds and then unlimited data at up to 256 Kbps for the remainder of your billing cycle while traveling in Canada. If your girlfriend's data connection has slowed down, it's possible she may have exceeded the initial 5 GB level. You may need to reach out to our Xfinity Mobile team by calling or texting 1-888-936-4968, or using our secure online chat (https://www.xfinity.com/xfinityassistant/?channel=xMobile) to see if this slowdown was part of the normal pattern, or if something else may be happening.
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