We're sorry, the number you have dialed has calling restrictions that has prevented the completion of your call, announcement 19

Hello, @ksairam999 Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. I am very sorry to read of your difficulties and experience. We want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. You indicate that you have called, have you tried texting 1 (888) 936-4968, or reached out to our secure [Online Chat](https://comca.st/3syWRf2) where an Xfinity Mobile expert is available 24/7?

The first agent was reading a playbook and was asking me to delete my network settings and then restart the phone. I explained to him that I had already tried all of this and that if he didn't know specifically know what was wrong, to transfer me to their advanced technical care team. Next, "Ambassador" had me reverify my identity. This alone is ridiculous not sure how many times I have to verify my identity on the same call!

Then he is working on it and says that he is making changes on his side. I asked him why it was not provisioned correctly, to begin with, an he says it was provisioned correctly. I ask if it was provisioned correctly, then why can't I make calls? He continues to insist that it was provisioned correctly and that it could be due to network dead spots. I tell him I have two phones side-by-side (same model) where one works and one doesn't. We go in circles for a while... I give up him and tell him to just do his thing. Then he comes back and says that he has just finished provisioning the phone. Can't believe this guy... 

Still doesn't work so he is now working with his supervisor.

Now he says the provisioning has been upgraded and wants me to delete the esim. I ask for an explanation as to what he did in technical terms, and he refuses to give it. Then he says there will technical jargon and that I won't understand it. I tell him that is not up to him to decide whether I will understand or not.  finally, he comes back and says the following was not provisioned:

International dialing

r63 tier rest of the world.

mobile hotspot

visual voicemail

qos

callerid

call forwarding

5g data usage

now delete the esim, reset network settings and restart phone. Still doesn't work, its the same problem.

Turns out that all this time he is chatting with someone else who will not come on to the phone.

Now he is going to talk his supervisor

I am still on hold now I get a message saying that my estimated wait time is more than 20 mins.  Looks like he abandoned me and put me back in some queue Aargh!

Without a doubt the absolute worst service

Now just got transferred to a new agent who has no idea about anything that has happened so far and I need to start from scratch again.

I am having the same issue with message "calling restrictions announcement 19".  I've been with 2 tech supports and nothing has been resolved.  So frustrating!

Now I have the same problem on the third phone. Its been more than 3 days now on this phone and the techs are unable to help.  They claim to have escalated it but I haven't received any update.

Keep calling to customer representative 

Only few people knows the issue others are dumb...

Keep calling untill you find correct person.

Luckily i was connected to the person who knows she fixed immediately 

Keep calling to customer representative 

Only few people knows the issue others are dumb...

Keep calling untill you find correct person.

Luckily i was connected to the person who knows she fixed immediately