Visitor
•
3 Messages
We're sorry but the number you have dialed has calling restrictions which prevents the call from being completed Announcement 19
I haven't been able to make any outbound calls since yesterday. I have been on the phone with Xfinity mobile and troubleshooting all these steps to no avail. Nothing is working and apparently there are alot off users with the same problems. Even before that I was having trouble making calls and receiving a different but similar error message. They had me switch to WiFi calling and allow roaming but nothing helped. This is very frustrating and I'm thinking about switching back to Verizon as this is ridiculous
Ag279
Visitor
•
8 Messages
3 years ago
From my previous posts on getting this fixed.....
"I was finally able to get this fixed. I tried the chat...nothing worked...I tried calling the main number....took over an hour and still nothing. FYI - it is not your SIM card. No need to replace that.
As others have stated, you need to call in to get this fixed.
I went to the Xfinity store by my house and the guy gave me this number which is to their "Tier tech support". After entering some info I was able to speak to a person and they fixed it in about 5 minutes....a few of which was taken by me resetting my phone.
The number is eight, six, six, four, six, one, zero, eight, zero, five . I then had to enter a store number, which for me was One, Seven, One, Three.
Then they ask for your account number. Then, after describing in detail the issue, they fixed it almost immediately.
Hope this helps. What a frustrating experience!"
2
dking1995
Visitor
•
3 Messages
3 years ago
I know this is a shock - but I have the same issue! I recently ported to Xfinity Mobile from AT&T. Everything works fine but outbound calls. Inbound, text, data, all good. I can't seem to get through to a human on the Xfinity chat - what is the trick there? I have no other phones to call support........ I have reset network settings, rebooted, yada yada yada.....
4
0