Visitor
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4 Messages
Wasted Promotion
I’m supposed to get a free mobile line as a benefit that comes with my internet plan. I attempted to use this benefit and ended up with a monthly fee of around $15. I missed the delivery of the phone because I was on vacation which prompted an automatic return. This somehow cancelled the whole promotion for me. It used to be that if you missed a fedex delivery, you would just have to go to an office to pick up your package, but apparently that is no longer the case. If I try to reorder this, it shows up as a $45/mo fee. I am not interested in doing that. All customer support that I’ve spoken to or chatted with are unable to reactivate my promotion. I need someone with elevated permissions to resolve this issue. As an internet subscriber; I should be able to get a new phone line with the only monthly payment being for the device. I’m stuck in no-man’s-land where Xfinity is asking me to activate my line, but to get the phone and line I have to reorder a used up promotion. It is very frustrating that normal customer service channels are not equipped to solve what seems like a simple problem.
XfinityBradM
Official Employee
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1.6K Messages
2 months ago
@user_b7kwq2 Have you changed your original promotion on your Xfinity Internet service since signing up? Has it gone past 90 days since you started the promotion for the Xfinity Internet service?
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