Visitor
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1 Message
Was charged for service i never received
I was asked to switch to xfinity mobile for less price, they never switched my services but started charging me ever month. I realized I was being charged from two companies for mobile service, when I contacted xfinity I was told they never connected my line. I was told I would get a refund by two employees, but I never was . Now a supervisor told me that once the order was placed i got charged whether it went though or not sure to policy they can't refund me $407
XfinityCarolyn
Official Employee
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344 Messages
14 hours ago
@Keyluv25 Hi there, thank you for taking the time to share what happened. I can certainly understand why you're upset. I would like the opportunity to take a closer look at the account history and the mobile order details. In situations like this, it's important that we fully review what occurred, including the status of the order and any information that was provided regarding the refund.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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