WARNING: Check your bills if you have a 'Free for 1 Year' Mobile Line!

"Heads up to anyone using Xfinity Mobile with a 'Free for 1 Year' line promotion: CHECK YOUR BILLS MONTHLY. This system issue may be affecting thousands of you ( potential class-action).

My 'free' line promotion was cut short automatically by their system at month 8, and I was silently charged $40/month. I had to call customer support every single month just to get the unauthorized charge manually credited back. Worse, when I recently moved apartments, their system failed to transfer my mobile lines over to my new internet account, causing the billing system to glitch and overcharge my lines even further.

The actual cell coverage and internet speeds are great, but their backend database systems have serious flaws. To make matters worse, the offshore support teams care more about upselling you than fixing the actual problem. That is the exact reason why we waste hours on the phone trying to get simple things resolved that they—or their broken systems—caused in the first place.

If you have a free line promo or have moved recently, log into your portal today and verify your itemized charges. Don't assume your auto-pay amount is correct!"