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user_a85ad6
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Visitor

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3 Messages

Thursday, December 11th, 2025 5:05 PM

Want to close my mobile account

Hi there, I moved from the U.S. to Europe and would like to close my mobile line. But I can't do it online, and I filled out the callback form a couple of times. Nobody is calling me back. I am not in a position to call the Xfinity customer center. Can you please help me close my mobile line? Thank you

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26 days ago

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XfinityRichard

Official Employee

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2.8K Messages

26 days ago

Hi there, @user_a85ad6 I'm sorry for the trouble you are having trying to cancel your Xfinity Mobile service. Since it's been a few days since you last posted, we're you able to get that taken care of?-Richard

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user_a85ad6

Visitor

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3 Messages

Hi Richard, unfortunately, nobody has called or contacted me yet. I scheduled a callback for Tuesday, December 16, at 06:00PM-06:30PM. But if someone calls me today, that would be amazing! Thank you for your time and support.

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26 days ago

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XfinityEricB

Official Employee

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2.9K Messages

 

user_a85ad6 We can certainly help here with the cancellation request! 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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26 days ago

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user_a85ad6

Visitor

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3 Messages

Hi there, Just sent the direct message. Thank you for your time

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26 days ago

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