2 Messages
voicemail not working with Samsung 9+
The voicemail app on this phone stopped providing notifications, even though I "allowed notifications" from the app. I was able to get voicemail manually by opening up the app, but I require real time notifications for work purposes. I called the Xfinity support number to see if they could help. Xfinity reset my voicemail and made things worse. Now the app does not open at all, and I need to call #86 and put in a password every time I think I may have a message. I have tried the following steps with your tech support to resolve the issue:
- uninstalling the app (not allowed since it comes with the phone)
- Updating the app (I was already up to date)
- Updating phone software (I was already up to date)
- resetting the network (didn't help)
- physically driving to the Xfinity store to see what they could do (they are at a loss)*
*When I went to the local Xfinity store they tried to initiate a chat with your advanced tech support, but the chat kept disconnecting every 8 minutes of being on hold.
I sent an email to Xfinity support at [Edited: "Personal Information"] (two weeks ago) and did not get a response. I would appreciate any help at all.
XfinityRoberto
Official Employee
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1.4K Messages
1 year ago
Hi there @user_9289a8.
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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imacat_IRL
New Poster
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8 Messages
1 year ago
You stated Notifications is on for the voicemail app. Check again, but note that a lot of apps in Android settings have hidden/not obvious submenus. Go to the Voicemail app's settings, click Notifications, make sure the slider is on. Below "show notifications", there might be other settings with sliders such as "General notifications" and "Voicemails". Those have hidden menus. Click the text (not the slider) of each of those settings and make sure it's set to Alert and not Silent and that it has the Sound that you want (and not Silent as well). You can then set whether you want Vibrate, App icon badges, etc..
If that doesn't work, go to the Google Play Store and download the "Xfinity Mobile Voicemail". You can use that app instead, but there's also an option within the app to either use their app or the one Samsung provides. If you toggle it, I believe it resets the Samsung Voicemail app and and when you launch the app you will have to go through setup again.
Good luck.
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user_op17zv
1 Message
11 months ago
Go to settings, click on apps, click on voicemail and go to storage and clear cache and data from voicemail. This instantly worked and voicemail is set up again and working.
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