Visitor
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6 Messages
Voicemail not working - The Mailbox Number You're Trying to Reach is Not in Service
Recently transferred to Xfinity Mobile and got the Pixel 6. One huge problem..the voicemail does not work. Anyone who calls receives the The Mailbox Number You're Trying to Reach is Not in Service - Good Bye message and it hangs up. I've set up a VM pin through the google phone app, but dialing *86 or holding the 1 button gets me to that same message about the number not in service. I've seen others posting with the same issue, but no solution. Anyone know how to fix this?
Jayson_mitchell89
Visitor
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1 Message
3 years ago
I found the fix you need to turn off app optimization I'm settings for voicemail I tried everything then tried this it worked instantly
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kyjoella
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1 Message
3 years ago
My husband's phone had the same problem after he removed the Sim card. I downloaded the Xfinity mobile voicemail app and voicemail started working. No idea why. He's using the Voicemail app that came with his phone.
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user_0d04ed
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4 Messages
3 years ago
This same issue happened and me and then to my wife. I went into the Xfinity store and they couldn't help, but I called in and was able to get it fixed. However, a few days or weeks later the problem happened again and I was just too lazy to fix it and switched to AT&T. My wife however took over this line with a new phone number as we hadn't paid the phone off yet and she had the same issue where it said this number was not in service. She called in and they were able to get it fixed. I'll try to update though if is fails again. I have Voxist downloaded just in case.
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user_87a241
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3 Messages
3 years ago
Same issue here and it's April 27 2022. Completely unbelievable and unacceptable. Mine is a business number and I've literally lost thousands in missed jobs because they think I'm not in service. By far the worst mistake I've made in many years in going to xfinity mobile. I've NEVER seen a company this incompetent, and that's an understatement for sure!
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Woze
Visitor
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1 Message
3 years ago
I found the fix. The issue is your phone is not compatible with the Xfinity mobile voicemail app. Uninstall it, have the Xfinity ppl reset your device and use the basic voicemail / or *86 that comes with your phone. Each time u open the Xfinity mobile voicemail app it will reset your phone features which cause it to glitch.. Thank me later yours truly Woze
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Magen540
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17 Messages
3 years ago
I'll get them to try that ty
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user_0393c8
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2 Messages
3 years ago
I had the same issue and solved by the chat support. First dial *73 and call. You will get beeps and call will end. Then Dial your voice mail (Press and hold 1 or by dialing *86). It worked for me
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user_20eec1
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3 Messages
3 years ago
FIVE HOURS on chat and phone just to get voicemail accessible from new phone withiut deleting or having to download messages. I'm an xfinity to xfinity customer so no big deal, right? In the process one guy completely deactivated my phone, then transfered me to next person (I was transferred 6 times). It then took next guy 30 minutes to figure out they couldn't help.
FIVE HOURS later, someone fixed it in 30 minutes. SORT OF.
Callers get the "voicemail box not set up" messsage. And I don't have 5 hours to sit on chat again.
Good luck everyone.
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stvcobbs29
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5 Messages
3 years ago
Four months and multiple calls/chats to get voicemail working. All my attempts to resolve it was kicked up to advanced technical support. This last time I was told that I will receive an e-mail from the advanced technical support team when it has been fixed. Pffft. Three weeks now with no response.
I've missed calls from my doctors, neurologists and MRI appointments, business calls, family calls, and more.
I appreciate the Xfinity employees on the forum directing people to reach out again, but it's creating frustration for those of us that have contacted support time and time again and have received no resolution. And with that, I believe that there is no solution and the pleasantries are a waste of magnetic ink. One reminder with contact information is enough, the rest of the reminders that are posted here are from clown school professionals.
If the only known fix or alternative is to change providers then simply state there is no fix or alternative.
But this would of course require an actual employee to research the problem and not just spill out scripted responses.
(edited)
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user_70c68e
Visitor
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1 Message
3 years ago
Both my wife and I had similar problem. they were able to fix my Wife's mailbox, but after being on the phone and chat app, and countless network resets, phone restarts, and hours and hour of trying, I gave up. I have a galaxy s22 ultra.
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user_b1f12c
Visitor
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1 Message
3 years ago
I had this problem as well. xFinity did fix it, so I do know that they can. All it takes is a reset on their end, then a network reset / phone restart on your end. There is nothing you can do on your phone to fix it until they have reset the voicemail service on their server.
But that said, it did take 10 days and 3 chats / 1 call for it to get fixed. The chat support folks basically lie to you. On the first chat, the person was unable to resolve it, and opened an escalation case. I was told it would be resolved in 24 to 72 hours. 3 days later I chatted again, wasting an hour while they redid stuff the first person had me do, basically ignoring the case that was already opened. In the end telling me it would be fixed in 24 hours. I waited 2 days to chat again, this agent also wasted an hour of my time, ignoring the already open case, and ended up telling me it would be fixed "in a few hours". So after waiting 5 more days I decided to call, rather than chat. After battling with the automated system that refused to think I wanted anything other than help with billing, and calling back again, the first agent I talked to was the first person of the 4 "interactions" to actually understand that I had a case open, didn't need to repeat everything that was already done, and connected me to an advanced support person right away, who was able to correct the problem in 15 minutes.
So lessons learned, they really do know how to fix this, it only takes 15 minutes, and chat agents are worthless (couldn't be farther from "awesome" that the xFinity employees have said in this thread!).
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