Voicemail app not pre-installed on new phone

We received 2 new Pixel 7 Pro phones; neither have the voicemail app installed, so we have no voicemail.

I chatted with an agent yesterday wo suggested after his "higher group" looked into it, that many phones do not have the app installed. The work-around he suggested was to install the Comcast voicemail app from Google Play.

After installing and opening that app, it stated it's incompatable with the new phone and I should use the "pre-installed" app (which was not pre-installed).

Any thoughts other than switching back to my previous carrier?

Thank you!

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U

user_c3402c

2 Messages

1 year ago

We went to the local store to switch-out phones if needed. They were able to create VM accounts and passwords, so we're good.

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XfinityTony

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Hello, @user_c3402c! Thank you for your post. I am glad you were able to get this resolved and update your post. Let us know if you need anything else!

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1 year ago

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user_c3402c

Voicemail app not pre-installed on new phone

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