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aluminum
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33 Messages

Sunday, February 7th, 2021 6:00 PM

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Voice message light on when no messages exist

I keep getting a voice message indicator light on my phones when no messages exist.  I have reset the modem a number of times.  I have reset all of the phones a number of times.  The problem persists.  Can someone check this?

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Updated 

4 years ago

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aluminum

Contributor

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33 Messages

4 years ago

I believe that this was resolved through a chat session.  The agent affected the stutter tone and that seemed to fix the problem.

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aluminum

Contributor

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33 Messages

4 years ago

The voice mail indicator light came on after the chat session that I thought fixed the problem.  No messages but indicator is on.

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aluminum

Contributor

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33 Messages

4 years ago

After dealing with an agent this morning, now there is no indication of a voice message on either the landline or the cordless phone.  However, I got an email indicating that there was an voice message.  Then, when I accessed the voice messages on the phone, the message had already been shifted to the "save" status.  What is going on?

 

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aluminum

Contributor

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33 Messages

4 years ago

I talked to another agent this morning.  They reset something which brought back the stutter tone.  However, now neither the landline nor the cordless phone shows a voice mail indicator (light on landline is not blinking and there is no message on the cordless phone screen) but I see the voice message as email.  When I try to retrieve the messages via *99, the landline says that there are no messages.  Can someone help?

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XfinityDena

Official Employee

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3.2K Messages

4 years ago

Thank you for reaching out with an update! I am happy to hear the voice message indicator and voice message system is working for you. Please let me know if anything changes. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here 24/7 for your convenience! We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more! Please have a safe and healthy week! -Dena

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aluminum

Contributor

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33 Messages

4 years ago

The voice message indicator and voice message system has been working for at least 24 hrs.  I don't know who or what fixed it.  

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user_51c6b9

Visitor

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1 Message

4 years ago

I do not have voice mail but the 'new voice mail' light on my answering machine is always flashing.

I can do nothing to get it to turn off.

Can you permanently turn this off?

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XfinityBrie

Administrator

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671 Messages

Hello @user_51c6b9  and thank you for joining us on the Xfinity Support Forums.

 

We created a solution to the Message Waiting Indicator light here: https://comca.st/36Q3u10

 

If after following the instructions in that thread, the MWI is still blinking, contact a Xfinity Employee such as myself through a peer-to-peer message. We can access the account and clear the MWI.

 

To send a peer-to-peer chat:

 

Please only send a chat when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.

 

  • Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/2V1P3Ek
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. 

 

If you are using a third party answering machine, please consult your manufacturers manual for settings on the device, including the option to disable the light all together.

 

If you require further assistance for any other issues, please create a new topic thread.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

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