Thanks for reaching out and letting us know about the voicemail concerns you have been experiencing. We want to be sure we can help get this resolved. Through this platform we have extremely limited access to Mobile accounts, and this is something that would need to be handled by our Mobile experts. They can be reached by any of the following channels.
@XfinityLysa you should easily be able to confirm whether or not the visual voicemail app should work on a new phone or if Xfinity mobile has discontinued it. You don't need access to a members account for that. This same stock reply Xfinity mobile reps use on this platform is unhelpful and lame, just answer the question. Should the visual voicemail app work with a new S23?
No there is not, it's like they discontinued the visual voicemail app. But good luck getting anyone at Xfinity mobile to verify anything. I had an S9 and used VV for over two years and then one day it stopped working out of the blue. I spent days trying to figure out how to get it working again and got nowhere. Contacted Xfinity numerous times and was led to believe if I got a new phone it would work. So I bought an S23 and guess what? VV didn't even come installed on the phone (that was my first clue). After I installed the VV app, I ended up getting the same error message I was getting with my S9. So now I have an S23 that I basically bought to be able to get the VV app working and it doesn't. I now use Google voice and transfer my calls to that number in other to use their voicemail which includes a transcript. So ridiculous that Xfinity mobile makes you go back to using the Samsung phone voicemail which has zero features.
DaveO3
Problem Solver
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772 Messages
2 years ago
I suggest that you do some Google searches on the make and model of your phone with various carriers.
What I the make and model of your phone? With that information you might get an answer.
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CCLysa
New Problem Solver
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617 Messages
2 years ago
Hey @user_7c616d
Thanks for reaching out and letting us know about the voicemail concerns you have been experiencing. We want to be sure we can help get this resolved. Through this platform we have extremely limited access to Mobile accounts, and this is something that would need to be handled by our Mobile experts. They can be reached by any of the following channels.
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blader
Contributor
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24 Messages
2 years ago
No there is not, it's like they discontinued the visual voicemail app. But good luck getting anyone at Xfinity mobile to verify anything. I had an S9 and used VV for over two years and then one day it stopped working out of the blue. I spent days trying to figure out how to get it working again and got nowhere. Contacted Xfinity numerous times and was led to believe if I got a new phone it would work. So I bought an S23 and guess what? VV didn't even come installed on the phone (that was my first clue). After I installed the VV app, I ended up getting the same error message I was getting with my S9. So now I have an S23 that I basically bought to be able to get the VV app working and it doesn't. I now use Google voice and transfer my calls to that number in other to use their voicemail which includes a transcript. So ridiculous that Xfinity mobile makes you go back to using the Samsung phone voicemail which has zero features.
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