New Poster
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1 Message
Visual voicemail
So, Xfinity, are you ever going to fix the face that Visual voicemail doesn't work at all on your very expensive, too of the line, flagship Android phone? I've seen several posts in which you blame Samsung, both for your app not working, and for their all not being able to transcribe your voice messages. However, Samsung phones do not have this problem with any other carrier, do they?
So, should we assume that Xfinity visual voicemail is simply a lie, you have no intention of fixing the problem (or even acknowledge that it IS an Xfinity problem), or providing any customer service whatsoever aside from explaining to us it doesn't work and pretending it's not Xfinity's fault or responsibility? I mean, I've seen many Xfinity employees chime in on these threads...not one has even vaguely suggested that Xfinity is working on the problem..Very telling.
Just completely non-existent Xfinity customer service as usual, it appears.
So, should we assume that Xfinity visual voicemail is simply a lie, you have no intention of fixing the problem (or even acknowledge that it IS an Xfinity problem), or providing any customer service whatsoever aside from explaining to us it doesn't work and pretending it's not Xfinity's fault or responsibility? I mean, I've seen many Xfinity employees chime in on these threads...not one has even vaguely suggested that Xfinity is working on the problem..Very telling.
Just completely non-existent Xfinity customer service as usual, it appears.
user_4fcce5
Visitor
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1 Message
4 years ago
Xfinity you are a big lie, you state that the VISUAL vm option work, IT DOES NOT.
Stop lying, just say you can not fix this, period. so we can stop bugging you and wasting our time
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Superlady1
Visitor
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1 Message
4 years ago
I continually have a problem with my Xfinity visual v/m. My messages come in anywhere from 1-2 days after the fact. As a business owner, this is unacceptable. I've run out of excuses as to why I'm returning a customer call so late. My phone is a Samsung Galaxy 8S Plus and have had it for several years ... several years prior to 2019 so, based on the response to several posts from Xfinity I should have full functionality. [Edited: "Language"] for sure!
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kittenmueller
Contributor
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32 Messages
4 years ago
They discontinued it 2 yrs ago. I was really upset. Not compatible and samsung and XF will not make it work. Too bad as I really loved it. I was told they would NOT bring it back.
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