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user_9af5ac
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Tuesday, April 11th, 2023 4:04 PM

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Visual Voicemail on new iPhone SE

​Hello - like many other people, I cannot get my visual voicemail to work on my new iPhone SE (coming from Android). I tried calling comcast but they were no help. I've seen other posts where "ComcastChrisL" or @XfinityChrisL has offered to help so I am posting here. Thanks in advance!​

Question

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Updated 

2 years ago

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151

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DaveO3

Problem Solver

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772 Messages

2 years ago

Keep calling XM and ask for tier 2 support that can change or remove your old back-end settings from Android to iOS since they work differently and the porting process doesn’t always, if ever, do this properly, especially if you ported from Verizon. 

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Anon2

Contributor

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129 Messages

2 years ago

I found this thread because I also saw the suggestion to ask for help from @XfinityChrisL  when you've hit the wall with all other support options for Mobile issues.  Chris, I'd appreciate being able to private message you as well.

@DaveO3  - is it as simple as asking the first line support people to escalate us to "Tier 2," or will they stonewall me by pretending to try to solve my problem (which they've demonstrated repeatedly that they cannot do).  Besides no visual voicemail, I have no incoming texts on one of my lines.

@user_9af5ac  - sorry to hijack your thread.  I'm beyond frustrated that Xfinity won't provide real Mobile support in this forum, and that they answer any questions offline so as to not share the knowledge with the rest of us.

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CCDaisy

Problem Solver

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127 Messages

2 years ago

Hello @user_9af5ac  I can understand your concerns with the change in devices and the visual voicemail feature. You would want to contact one of our awesome  Xfinity Mobile specialists at 1-888-936-4968, or reach out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7, and they can further help with your concerns. -Daisy

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Anon2

Contributor

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129 Messages

@XfinityDaisy​ I am again hijacking the OP's concern, here - but did you even read what we wrote?  Both the OP and I have tried repeatedly to get help from the "awesome" mobile specialists, only to find that they can't fix [Edited: "Language"] and don't know [Edited: "Language"] (and they often tell us [Edited: "Language"] that isn't right).  For Xfinity to NOT help but keep telling us to call the same unhelpful people is pretty insulting.

(edited)

2 years ago

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user_b0fe3b

Visitor

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1 Message

I agree. Just went to Xfinity store today with mu iphone that has stopped notifying me of voicemails…no help.

Told me to call 611 to talk to a mobile tech “specialist”. After 2 hours toggling between Xfinity “awesome specialists” and Apple, no one can fix it. Now what?

2 years ago

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XfinityEmilyB

Official Employee

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2K Messages

Thank you for keeping us posted, @user_b0fe3b and I appreciate the effort you've put into getting the issue with your Voicemail resolved. I assure you, I'd help out in a heartbeat if I was able to. Due to account security, our options with Xfinity Mobile accounts are very limited over this platform. We're unable to perform any device or account specific requests for our mobile customers. I want to ensure you’re able to get in touch with an Xfinity Mobile expert so you can start enjoying your Visual Voicemail service. It sounds like you've tried calling them. Have you reached out to our secure online chat? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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