U

Visitor

 • 

2 Messages

Thursday, July 13th, 2023 2:49 PM

Closed

Visual Voicemail doesn't work.

Hi,

The icon for my visual voicemail no longer shows up on my Pixel 6A 95% of the time. If I restart the device, it will show up for a few minutes, then disappear.

I called tech support and they had me reset my network settings, which solved the problem for a few minutes.

Any idea what to do?

Thank you,

S.

Problem Solver

 • 

755 Messages

1 year ago

Housekeeping may be the answer? 

1.) Make sure cellular data is enabled. 

2.) Call your voicemail by long pressing 1, enter your voicemail code, and listen to a manage/delete messages that never or only partially made it to your phone, etc. 

3.) Next go through your voicemail one by one on your phone and fully listen to and let fully transcribe. Delete, keep, or save as appropriate. 

This usually get thing working again.

Here is more info from XM:

https://www.xfinity.com/mobile/support/article/how-do-i-manage-voicemail-on-my-phone

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