Visitor
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3 Messages
Visual Voice mail for Moto G 5G 2022 not working
I activated a new line with Moto G 5G 2022 at Xfinity store. I could not get the visual voicemail working. Bring it back to the store and the sales person tried a few things, and still not able to make it work. Please help!
Official Solution
CCChristopher
Problem Solver
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577 Messages
3 years ago
@user_c27881 Hello and thank you for reaching out over our Xfinity Community Forums. I am so sorry to hear about this negative experience you are having related to your Visual Voicemail on your Motorola G 5G 2022 not working as it should. This is never the experience we want for you, or any other valued Xfinity customer.
Our Xfinity mobile cellular service actually has its own specialized support team, who are specially trained and equipped to assist with any Xfinity mobile related questions or concerns. For Xfinity mobile assistance or any Visual voicemail or device issues, I would recommend reaching out to our incredible Xfinity Mobile support team, and they would be more than happy to help!
You can reach our Xfinity Mobile support experts by calling or texting 1 (888) 936-4968, or via our secure online chat at https://comca.st/3QLkqKG where an Xfinity Mobile expert is available 24/7. Please let us know if there is anything else we can do to help. We are also here 24/7 and always more than happy to help a valued member of our Xfinity family in any way we can! -Christopher
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user_c27881
Visitor
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3 Messages
3 years ago
On 10/3/2022, I connected to online chat at https://comca.st/3QLkqKG
Wasted 2 hours with 2 agents. At the end, still the same issue. Visual voicemail is still not working. Very disappointed.
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user_ca82de
Visitor
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2 Messages
3 years ago
I've also experienced the same issue using Samsung phone, and Xfinity Mobile for almost 2 years. I spent many hours with Xfinity support resetting network ect.., and in the end I just downloaded an app to do this!
I believe Xfinity is aware of the issue internally but will not disclose the matter!
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user_ca82de
Visitor
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2 Messages
3 years ago
I too have not been able to get visual voicemail working. I have a Samsung device, actually my 2nd Samsung with Xfinity and have been with xfinity for almost 2 years. I have called customer service and done chat thing with xfinity reps numerous times for hours, gone through the process and at the end of the day they say they know there's a known problem with android. I believe this issue lies with the carrier, they know this internally but are not willing to publicly acknowledge the shortfall.
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napablondie
Visitor
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2 Messages
3 years ago
I am also dealing with this issue. HOURS AND HOURS wasted on the phone with support and online with "text support" got me nowhere. I first noticed this issue over 5 months ago and I can't believe how many people are still having this issue. I had voicemail since switching to Xfinity so I don't understand why it is just gone now. I am at a loss. What is the workaround here???
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Thugman
Visitor
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2 Messages
2 years ago
Looks like there's still no solution. Xfinity trying to be everything and can't get nothing right. I'm mad [Edited: "Language"]. They need more options in settings and on the mobile account. Paying more than competitors ( boost, metro, ) there's more and still not working right. Verizon should be ashamed and embarrassed by Xfinity [Edited: "Language"] service.
(edited)
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