Visa gift card offer

Hello. I joined xfinity home Internet few months prior switching to Xfinity mobile. The hello 2023

promotion for 500$ didn’t qualified me as the internet service was not done in January but for being a value customer then they offer me a promotion of a $200 Visa gift card per line will be mailed to my address after 90 Days of service, Now I called to Customer care and asking about the same so they don’t have any information about,So Requesting team to verify the promotion offer mentioned on xifinity website in January month Kindly do the needful to get my $200 gift card per line mailed to my address which I am waiting for.

Thanks

Responses

Oldest First

Selected Oldest First

U

user_iny233

Visitor

•

3 Messages

3 years ago

Escalated the call spoke to Kim D supervisor stated she was able to find the rewards of

400$ total visa gift card however is a different department that handles that. I request some type of email to be sent to me regarding the rewards to have proof as every time I call customer service no one hasn’t been able to find the rewards. Case ticket # ecm0001328511 tel [Edited: "Personal Information"] incentives department

(edited)

1

0

CCKrystal

Problem Solver

•

385 Messages

Good evening @Cynthiaharo. Thank you for reaching out to our team of experts here on social media. Thank you for joining our Xfinity family! Happy to have you and earn your business! :) We are sad to read you are having issues with the gift card request. We would love to help, however, we do not have the ability to review account specifics for Mobile over social media.

You mentioned you already called in and spoke with a supervisor. At this point we would suggest calling our amazing Xfinity Mobile care team by one of these following methods • SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: comca.st/2VSTyBT. Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST as they have the tools to help. If you are still having issues please let us know. We are here 24/7 for your support to answer any future general Mobile questions.

I no longer work for Comcast.

3 years ago

0

Plan

user_iny233

Visa gift card offer

user_iny233

CCKrystal

New to the Community?