Visitor
•
1 Message
Visa gift card never received
I was promised a Visa gift card to pay off my previous mobile service for switching services to Xfinity. It’s been since March 3rd and several times contacting customer service on this matter and was told it should be resolved within 5 to 7 days days and now it’s been over a week and nothing. If I would’ve known that I had to go through this frustration over this I would’ve never switched services. Now I’m stuck paying for both! I’m at the point where I’m going to contact a lawyer over this for false information and to prove I’m not wrong because I have proof of the conversations.
XfinityJohnG
Official Employee
•
2.7K Messages
4 hours ago
Thank you for reaching out to our team. I am sorry to hear that you have not received that as yet, and will be happy to take a look at that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0