Visitor
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1 Message
Visa debit card activation
I received my promotional xfinity mobile visa debit card. I tried to activate with the instruction sticker in the card but asking a passcode.I don’t have the passcode. I’m trying to contact the customer service, it’s just auto voice. Please to activate my Visa card and how to create passcode. Thank you.
DaveO3
Problem Solver
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778 Messages
2 years ago
When you call it is asking you to create and enter a passcode, something that you can remember, then I think it asks you to enter it again?
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XfinityJohnG
Official Employee
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2K Messages
2 years ago
Thank you for reaching out to our team here @user_6f5281. The passcode they are asking for is something that you would create. You will not need any information from us. If you have any other questions you can always reach our Mobile team at https://www.xfinity.com/xfinityassistant/?channel=xMobile anytime.
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