Visitor
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2 Messages
VERY POORLY WORDED (on purpose??) 20 GB PRIORITIZED DATA
Please be careful. These texts and emails are from Xfinity but may make customers who pay by the GB think they are now receiving 20 GB additional data at no additional cost. Of course, this is not true. You are receiving higher speeds for usage up to 20 GB but if you pay by the GB and use more data than usual, you will continue to pay by the GB!
maxcanslim
Visitor
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1 Message
28 days ago
The text message said: "Great new! We are now giving you 20 GB/mo of prioritized data on this line for no extra cost, so you can get an even faster, more reliable connection." That is worse than "poor wording", it's down right deceiving. I'm confident the vast majority of "By The Gig" subscribers think they just got boosted to 20 GB of data for the same base $20 previously charged for 1 GB. Get ready for a ton of billing disputes over this deceptively worded message.
XFINITY REPRESENTATIVE: PLEASE RESPOND AND CLARIFY!
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user_3bktbk
Visitor
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1 Message
28 days ago
Truly disappointing. Not a nice message Xfinity. Why bother sending it.
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XfinityThomasA
Official Employee
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2.6K Messages
27 days ago
Hello, and thank you so much for your feedback, user_3qfnwl. We truly appreciate you taking the time to share your thoughts. As a customer myself, I understand how important it is to find the right plan that fits your needs, so here’s a clearer breakdown of our two current Unlimited options, each designed to offer great value and flexibility:
Premium Unlimited – Our most feature-rich plan
UNLIMITED TALK, TEXT, AND DATA + ADVANCED FEATURES
$30 per additional line
Unlimited data
Unlimited mobile hotspot (reduced speeds after 30 GB)
4K video streaming – Enjoy ultra-high-definition movies and shows
Elite Upgrade – Upgrade to the latest phone up to twice a year
Xfinity Call Guard – Protect your phone from spam and robocalls
WiFi PowerBoost – Speeds up to 1 Gbps at home and on the go
Unlimited talk, text, and data to, from, and in Mexico and Canada
Unlimited – Great value with essential features
UNLIMITED TALK, TEXT, AND DATA
$20 per additional line
Unlimited data (reduced speeds after 30 GB)
Unlimited mobile hotspot at reduced speeds
480p video streaming – Standard definition for everyday viewing
WiFi Power Boost – Speeds up to 1 Gbps at home and on the go
Unlimited talk, text, and data to, from, and in Mexico and Canada
If you have any questions about communications you've received, your current plan, or need help choosing the best plan for your lifestyle, I am here to help!
(edited)
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user_3qfnwl
Visitor
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2 Messages
27 days ago
This has nothing to do with the issue. Why not be honest and apologize for the misleading communication? Boiler plate [Edited: Language] doesn’t cut it.
(edited)
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user_nvz9wf
Visitor
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1 Message
23 days ago
Absolutely ridiculous. Stop the gas lighting. The message is worded in such a way that it DOES make one think they got 20gb of data. Sorry but someone on a 1GB line doesn't care about 20gb of so called " faster" data of which I call [Edited: "Language"]! In fact this then appears to be worse as I don't remember the 1gb having any priority or limitations on speed. That's sort of the point.
(edited)
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