Very Frustrated Loyal Customer

Hi, I’ve been a loyal Xfinity customer for over 7 years with internet, cable, and mobile. I just found out I’ve been charged for a second mobile line for a year — a line that should’ve been removed in October 2024 when I upgraded my daughter’s phone. I’ve now spoken to 4 different reps, each giving conflicting or incorrect information, and tonight I was met with sarcasm from Supervisor Omar. I was offered $80 of the $140 billed, then told I’d get nothing because I declined the partial refund.

This isn’t the first time I’ve had issues with billing and customer service — and yet I continue to stay, hoping things will improve. I just upgraded my mobile account and signed for a new phone tonight, but I’m extremely upset, frustrated, and honestly ready to blast this from a rooftop. I’m seriously considering canceling all services.

I’d like someone to reach out to me directly. I don't know how to give my personal information without blasting it out there. I am really over the trash customer service