Very bad experience switching to xfinity mobile

I had a very bad experience switching over to xfinity mobile.  It started 3/4 where the numbers did not transfer over properly and I still had no service two hours after the call.  I hopped on to message support and was told to activate the phones in the app which I tried and it did not work.  I was then told that I would get a call back 2-3 hours later.. At this point it was close to 7 PM and myself and my kids did not have phone service, one of which was away on a trip and could not reach us.  I was a bit panicked and was upset that I was told to wait that long.  I called instead and was told I needed to get the provider port pin which I had already provided. I spent over an hour on the phone and was told it was being elevated to the back office where they called my provider again for the PIN and were told what I was told, that the account was already deactivated and the pin could not be sent again.  I was told it was resolved and to wait another hour and try to activate again.  I did that and it still did not work so I was then told that it was too late to resolve today and she would call me back at 3 PM the next day.  Meanwhile my kids and I have no phone service.  I said waiting until 3 was not an option.  I called back early the next morning and went through the whole process again with getting my provider on the phone to be told again they no longer have the numbers.  I was at least 5 phone calls in and 5 hours in at this point and i decided lets just cancel the whole thing I just need my phone and my number.  Xfinity rep hangs up and i work with previous carrier only to be told they can't port me back in.  So now I am not at the carrier and not at xfinity... three more hours this took. I got elevated for the 4th time and was told I would get a call back when the supervisor got in.  They called my husband instead of the work phone number I left and since he had no other way to reach me he left work and drove the call to me so I the job could be finished.  It ended up getting resolved and i still don't really know what went wrong.  I am very glad it was fixed and the last person I talked to was very helpful, but its still not sitting well with me.  I was pretty much dismissed the evening of the 4th when it could have and should have been resolved.  I missed a whole day of work, spend about 11 hours total on the phone and more waiting and a ton of distress thinking I was going to lose my phone number I have had for 25 years.  I was hoping there would be some sort of compensation for the trouble. When the last person spoke to my husband they said there would be some sort of compensation for the fiasco however when I had my final call they quickly hung up after the issue was resolved before I could mention it. I am grateful the issue was resolved and my phone number was saved, but a bit disappointed in how it was handled overall.